30 Day Comfort Guarantee
We want you to know we are committed to wellness so when you buy either online or in-store we offer a 30 day comfort exchange for qualifying mattress purchases. Most sales apply but be sure to check the guidelines below to find out what qualifies within our Guarantee with the purchase of a premium mattress or futon from Natural Home By The Futon Shop.
Please sleep on your new mattress for 15-25 nights minimum (to allow time for your body to adjust to a new mattress). If you are still not satisfied with your futon / mattress purchase, it may be exchanged up to 30 days after pick up or delivery. This is a one time exchange for the same size mattress only, there are no refunds.
You can choose another mattress of equal or lesser value, or as a credit against a futon / mattress of greater value. If you cannot ship your current mattress back for full exchange, you can donate the mattress. With proof of donation we will issue a credit for 50% of the purchase price you paid, towards the purchase of your new mattress. New shipping fees will apply.
Click Here to see our 30 Day Comfort Guarantee and learn more.