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Every product has a lifespan and our products are made to last for years to come. However, we recommend using these product care instructions to help your products live a long lie. Please follow these instructions listed below. If you have any questions, please reach out to us using the chat below.

Product Care Instructions for The Futon Shop furniture are provided to you as a courtesy. No warranty is implied since results may vary.

CARE INSTRUCTIONS FOR YOUR NEW FUTON AND MATTRESS

CARE INSTRUCTIONS FOR YOUR NEW FUTON AND MATTRESS TFS Natural Home By The Futon Shop 30 Day Comfort Guarantee!

We want you to know we are committed to wellness so when you buy either online or in-store we offer a 30 day comfort exchange for qualifying mattress purchases. Most sales apply but be sure to check the guidelines below to find out what qualifies within our Guarantee with the purchase of a premium mattress or futon from Natural Home By The Futon Shop.

Please sleep on your new mattress for 15-25 nights minimum (to allow time for your body to adjust to a new mattress). If you are still not satisfied with your futon / mattress purchase, it may be exchanged up to 30 days after pick up or delivery. This is a one time exchange for the same size mattress only, there are no refunds. You can choose another mattress of equal or lessor value, or as a credit against a futon / mattress of greater value. If you cannot ship your current mattress back for full exchange, you can donate the mattress. With proof of donation we will issue a credit for 50% of the purchase price you paid, towards the purchase of your new mattress. New shipping fees will apply.

Guidelines
  • Exchange valid only with the sale price of futon or mattress $459 or greater
  • Choose a futon mattress of equal or lessor value, or as a credit against a futon mattress of greater value.
  • No credits or refunds will be issued, One exchange only.
  • Your exchanged futon mattress must be undamaged, unsoiled, and free of stains. (We recommend a mattress protector or futon cover for all futon mattresses.)
  • Floor models and closeouts do not qualify for a comfort exchange.
  • Re-delivery for a comfort exchange is additional, as well as shipping charges.
  • *Home delivery and shipping are non-refundable*
  • *Custom Mattress orders are non-refundable*

* We use the purchase price of your mattress towards the current purchase price of any new mattress to calculate the difference, no refunds *

*Mattress purchases within 30 days after the date of delivery or pick up are allowed a 1 time comfort exchange.*

With over 8 store locations in California, The Futon Shop has been manufacturing and retailing safer household products using the best ingredients for over 40 years. The Futon Shop not only wants to make sure you are sleeping great every night, the impact of each potential purchase is another step towards creating a better future for your health, family, and the environment!

Keep your mattress clean

If your mattress, or futon becomes stained or unsanitary at any time, it will void both your manufacturers warranty and our 30 night comfort guarantee, For your convenience, TFS Natural Home by The Futon Shop offers mattress protectors

Body Impression

Some new mattresses and futons will develop indentations at some points during the life of the mattress. If your mattress is mostly fiber and tufted, we pre-compress every bat of wool and cotton inside your mattress or futon. After we fill your mattress with all the ingredients we then tuft each mattress with 36-84 tufts (depending on the size) to ensure your mattress will arrive to you even and flat. After use of your mattress the Cotton and Wool fibers will start to compress. Compression of 10-15% is normal for fibers from plants and animals and usually takes place in the first 60 days with daily use. There are several things you must do to ensure proper natural compression. Flipping or rotating your mattress frequently, and sleeping on all parts of your mattress including the center will help avoid bumps or lumps where no one sleeps.

The body impressions are normal and anticipated in the design of your mattress. As the comfort layers compress, the performance of your mattress will actually improve. Body impressions up to 1.5 inches will remain throughout the life of the set and are not warranty concern. Be sure to rotate your mattress every 2-3 weeks for the 1st six months. Rotate every 3-4 months.

New Mattress & Futon Scent

New odors are common, Mattresses are vacuum sealed immediately after and when the plastic is first opened, you will notice a scent. This scent is not harmful and will dissipate in 3-7 days

Tack holes and Small Impressions

Futons and mattresses are hand-made, so you can expect to find minor, tack holes, scuffs, blemishes and small fabric flaws and loose threads. These inconsistencies are common and do not affect the durability of your new futon or mattress. Clip, do not pull loose threads.

Slatted Foundation

Futons and mattresses need to be on a slatted foundation for air flow.

Platform Beds with a slatted foundation can be found here

Care

Overall care for our mattress or futons, please undress your mattress or futon and place it in a sunny window to dry and air out at least twice a year. This will keep your mattress fluffy, and refreshed for years to come. Be sure to rotate your mattress every 2-3 weeks for the 1st six months. Rotate every 3-4 months.

CARE INSTRUCTIONS FOR YOUR TOPPER AND SHIKIFUTON

CARE INSTRUCTIONS FOR YOUR TOPPER AND SHIKIFUTON TFS Natural Home By The Futon Shop 30 Day Comfort Guarantee

We want you to know we are committed to wellness so when you buy either online or in-store we offer a 30 day comfort exchange for qualifying topper and shikifuton purchases. Most sales apply but be sure to check the guidelines below to find out what qualifies within our Guarantee with the purchase of a topper or shikifuton from TFS Natural Home By The Futon Shop.

Please sleep on your new mattress for 15-25 nights minimum (to allow time for your body to adjust to a new mattress). If you are still not satisfied with your topper / shikifuton purchase, it may be exchanged for up to 30 days after pick up or delivery. This is a one time exchange for the same size mattress only, and there's no refunds. You can choose another product of equal or lessor value, or as a credit against a topper / shikifuton of greater value. If you cannot ship your current mattress back for full exchange, you can donate the mattress. With proof of donation we will issue a credit for 50% of the purchase price you paid, towards the purchase of your new mattress. New shipping fees will apply.

Guidelines
  • Exchange valid only with the sale price of Topper or Shikifuton $459 or greater
  • Choose a futon mattress of equal value, or as a credit against a futon mattress of greater value.
  • No credits or refunds will be issued, One exchange only.
  • Your exchanged futon mattress must be undamaged, unsoiled, and free of stains. (We recommend a mattress protector or futon cover all toppers or shikifutons.)
  • Floor models and closeouts do not qualify for a comfort exchange.
  • Re-delivery for a comfort exchange is additional, as well as shipping charges.
  • *Home delivery and shipping are non-refundable*
  • *Custom Mattress orders are non-refundable*

* We use the purchase price of your mattress towards the current purchase price of any new mattress to calculate the difference, no refunds *

*Mattress purchases within 30 days after the date of delivery or pick up are allowed a 1 time comfort exchange.*

With over 8 store locations in CaliforniaTFS Natural Home by The Futon Shop has been manufacturing and retailing safer household products using the best ingredients for over 40 years. TFS Natural Home by The Futon Shop not only wants to make sure you are sleeping great every night, the impact of each potential purchase is another step towards creating a better future for your health, family, and the environment!

If your topper /shikifuton becomes stained or unsanitary at any time, it will void both your manufacturers warranty and our 30 night comfort guarantee. For your convenience, TFS Natural Home by The Futon Shop offers mattress protectors

Body Impression

All new topper /shikifuton will develop indentations especially during the first 5 months of use. Your wool topper or shiki need to be aired out and folded in half for a few hours when you change your sheets which will allow the middle of the topper to air out evenly.

These impressions are normal and anticipated in the design of your topper or shikifuton, but can be avoided by flipping and rotating your mattress weekly and air drying every time you change your sheets. As the comfort layers compress, the performance of your mattress will actually improve. Body impressions up to 1.5 inches will remain throughout the life of the set and are not a warranty concern. Be sure to rotate your topper or shikifuton every week for the lifespan of your topper or shikifuton.

New Topper /Shikifuton Scent

New orders are common, Mattresses are vacuum sealed immediately after and when the plastic is first opened, you will notice a scent. This scent is not harmful and will dissipate in 3-7 days

Tack holes and Small Impressing

Toppers & shikifutons are hand-made, so you can expect to find minor, tack holes, scuffs, blemishes and small fabric flaws and loose threads. These inconsistencies are common and do not affect the durability of your new topper or shikifuton. Clip, do not pull loose threads.

Shikifutons Should Be Used On A Floor Or A Solid Foundation

Shikifutons need air circulation as the natural fibers can mold without air circulation. If you place your shiki directly on a flat surface you must place a natural coir pad or tatami mat underneath your shikibuton to ensure your shikibuton will not mold, as it absorbs moisture from the air and from your body.

Platform Beds with a slatted foundation can be found here

Care

Overall care for our toppers and shikifutons, please undress your topper or shikifuton in a sunny window to dry and air out at least once a month, with regular use. This will keep your mattress fluffy, and refreshed for years to come. Be sure to flip and rotate your topper or shikifuton every week.

CARE INSTRUCTIONS FUTON FRAMES AND PLATFORM BEDS

CARE INSTRUCTIONS FUTON FRAMES AND PLATFORM BEDS

Wood is a natural material with variations of color, shade, configuration, streaks and grain structure. Each individual piece of The Futon Shop furniture has characteristic markings that will differ from photo and showroom samples.

  • 1. Do not expose your furniture to heat or liquids
  • 2. Avoid using oil/thinner based furniture cleaners. Use water based cleaners or a damp cloth only.
  • 3. Articles such as glasses, bookends, flowerpots and hot cups and dishes should have a cloth or felt type pads underneath for protection. Beware of some felt pads that have a pre-glued side as some of these adhesives contain chemicals that can damage the finish.
  • 4. Always remember to lift objects rather than slide them across the finish.
  • 5. Tighten the nuts and bolts every few months to avoid wear and tear, especially on moving parts.

CARE INSTRUCTIONS FOR ORGANIC SOFA

TFS Natural Home by The Futon Shop, has designed our natural and organic sofas to last a long time and stand up to everyday lifestyle. Our sofa collections are designed with organic and natural materials that are non toxic with no harmful Petrochemical or glues. With simple steps your furniture can last a lifetime.

Upholstery Cushions

Rotate cushions and pillows weekly to distribute wear, seat and back cushions should be reversed and/or rotated regularly, and protect your sofa from direct sunlight, which may cause fabric to fade unevenly Vacuum your sofa’s upholstery using the upholstery attachment, this will add air circulation and will help to keep your sofa fluffy and cozy. If your slipcover or sofa case gets stains, professional clean your slipcovers to insure they will not shrink Immediately blot spills with a clean white cloth. Organic Dry Clean-Only Slipcovers use a reputable dry cleaner or professional upholstery cleaner. Always dry clean the entire slipcover for uniform results. Close all zippers prior to cleaning.

The inside cushion of your sofa needs to be aired out without the slip cover. Place them in a sunny window for a few hours monthly. This will keep the natural fibers fluffy and buoyant for continued comfort and support.

CARE INSTRUCTIONS FOR FUTON COVERS AND PILLOWS

CARE INSTRUCTIONS FOR FUTON COVERS AND PILLOWS COTTON SLIPCOVERS AND PILLOW CASES

We recommend organic dry cleaning, but you can wash cotton slipcovers and pillow cases. If you want to wash your cotton covers, COLD water only, gentle cycle, and turn your slipcovers inside out before washing them.

The gentler the fabric is treated, the longer your slipcovers will last. If possible, try and wash the whole set at the same time to maintain the same shade and finish across the whole set.

Most cotton slipcovers will get softer after each wash, and darker fabrics may fade very slightly, but that’s part of the charm of a slipcover. Your slipcover should last several years, since most are washed just a few times a year.

How to dry and iron your cotton slipcovers

If you’ve heard of the myth of fitting the covers while they are still damp, it’s true! Leave them to drip dry in the shade for a few hours and put the covers on the sofa while they’re still a little damp. The covers slip on easier as they’re looser, and as the covers dry they will tighten slightly around the frame and cushion for a nice snug fit. Once the damp covers are fitted, keep the air flow moving as much as you can around the sofa – turn on the fan and keep the windows open.

If your covers need ironing, now’s a great time to sharpen up the corners of the pleats and skirts. But wait until the covers are fully dry to iron the rest – wet ironing can sometimes stretch out your slipcovers.

How to spot clean cotton slipcovers

Moisten a clean cloth or sponge with water and press the cloth gently against the fabric. Work your way from the edges of the affected area into the centre, blotting the stain as you go. Then, press clean paper towels against the damp fabric after the furniture has been cleaned. This will absorb excess moisture and speed up the drying process.

Cotton slipcover care guide
  • Machine wash not exceeding 30°C.
  • Iron on medium heat.
  • Do not bleach.
  • Drip dry in shade only.
  • Do not tumble dry.
  • Do not wring.
  • Do not expose to direct/indirect sunlight.
  • Fit covers back on sofa when slightly damp.
  • Vacuum upholstered furniture regularly.
  • When possible rotate cushions regularly.
Wool and Linen slipcovers and pillowcases

Wool and linen slipcovers and pillows can only be organically dry-cleaned. DO NOT WASH.

Wool Futon Covers can be found here

Wool Throw Pillows can be found here

Linen Futon Covers can be found here

Linen Throw Pillows can be found here

Polyester Slipcovers and pillowcases.

Polyester is made up of synthetic fibers that are strong and durable. There is a wide range of polyester fabrics, and they are known to be soft, durable and hard-wearing. Often polyester is blended with natural fibers to get the best of both worlds.

Polyester Futon Covers can be found here

Polyester Throw Pillows can be found here

How to wash your polyester slipcovers

Most of the time, polyester covers are safe to be thrown into the washing machine, on a cold wash on the gentlest cycle of your machine. For extra protection, turn your slipcovers inside out before washing them.

How to dry and iron your polyester slipcovers

Before you throw the covers into the dryer, know that polyester is prone to melt under high temperatures. Polyester covers can hold up for a short time in the dryer, on a low temperature setting, but be careful not to leave them in there for too long. Zippers and velcro straps can also be worn down in a tumble dryer,

Generally we recommend drip drying your covers in the shade, which shouldn’t take too long, as polyester covers don’t absorb much water and dry pretty quickly.

Polyester covers don’t wrinkle easily, so that should save the job of ironing but for that crisp look, ironing the corners of skirts and the pleats inside out under low/medium heat should do the trick.

How to spot clean polyester slipcovers

Spot treatment for polyester fabrics is similar to that for cotton. Moisten a cloth/sponge with water and press the cloth gently against the fabric. Work your way from the edges of the affected area into the centre, blotting the stain as you go. Then, press clean towels against the damp fabric after the furniture has been cleaned. This will absorb excess moisture and speed the drying process.