The Futon Shop Store Policy

We use the fastest, safest, and most reliable carrier to ship your products to you. We have long term partnerships with some of the best residential shipping companies nationwide. Everything we sell is hand packaged and then we select the best shipping method in order to provide you fast secure delivery to your home.

When we ship every order we notify you via the email address provided to us on your order. This email will state the freight company we shipped with and the tracking number of your products. We also send you the phone number and web site of the freight company so you can track your order. These freight companies provide you with an estimated date of arrival. The shipping companies will contact you to set up an appointment. Be sure to contact us if anything seems unusual with the progress of the shipment. We have two methods of shipment available: Small Parcel or Truck Freight.

Whenever possible we will ship smaller, lighter items via FEDEX. FedEx provides fast and reliable shipping available for many small items we sell. It will ship directly to your home. Depending on how close you are to the distribution area of FedEx, your item should arrive between 2 and 7 business days after it leaves our warehouse. We may require a signature on shipments valued over $1,000.00.

Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a LTL common carrier. Truck freight is different than standard FedEx or US Mail in that you will be responsible for carrying the product from the curb into your house. Truck Freight also differs from Small Parcel in that, for residential deliveries, the shipping carrier to schedule a delivery appointment will contact you. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday. You will work directly with the delivery company to arrange a convenient delivery time and date.

The most important thing to remember is to inspect the package thoroughly at the time of delivery. If the box has any damage, of any kind or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

To ensure that your order arrives to you without damage or defect, each product goes through a series of inspections prior to packaging and release. Generally, orders take approximately 3 weeks to receive after the order has been placed. Shipping times are approximate.

For Small Parcel shipments, delivery usually takes between 1 to 2 weeks to receive. Please call us if you have any questions or concerns. Once your order is released, you will receive a confirmation email with your tracking number and carrier contact information.

For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

Rush order or expedited shipping is available to most areas. Please contact our customer service department for a quote at CustomerService@TheFutonShop.com Monday through Friday.

In order to keep your cost down and our pricing simple, we either provide Free Shipping or, in some cases, we charge shipping per item. The charges, if any are indicated upon check out. If you have purchased an item that says shipping included or free shipping, no additional charges will occur, unless you have added other items to the order. Shipping charges are non-refundable. Although shipping charges are built in or free with certain accessories and packages, actual shipping charges are non-refundable.

If you order an item not in our futon set (shipping included) section, then generally any twin full or queen size futon frame or platform bed frame, futon and cover will ship to you from $190.00 - $260 anywhere in the contiguous United States. Shipping costs for King sizes, bedroom furniture (large dressers), and sofas that require extra handling fees generally start at $260.00. Smaller items such as futon slip cover and pillows generally cost $20.00 and folding foam beds and ottomans generally cost $70.00.

Shipping Policy for Non-Contiguous U.S. States and Territories

Please Note:

Free or standard shipping rates, including those quoted in the shopping cart at checkout, apply only to orders shipping within the contiguous United States (the 48 adjoining states, excluding Alaska and Hawaii).

If your order is shipping to Alaska, Hawaii, U.S. Territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands), or APO/FPO military addresses, the shipping cost shown at checkout is not a valid final shipping rate.

Additional shipping fees will apply and are based on package size, weight, and destination.

A member of our team will contact you with an updated shipping quote for your review and approval before your order is processed. If you choose not to proceed, you may cancel the order for a full refund before fulfillment begins.

We appreciate your understanding and are happy to assist with any questions regarding shipping before or after your purchase.

In the “Shipping Method” box in the shopping cart:

Orders shipping to Alaska, Hawaii, or U.S. Territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands) may be subject to additional shipping fees.

A member of our team will contact you with a shipping quote for approval before your order is processed.

On-line ordering The Futon Shop home delivery and in-home set-up in the state of California is $190.00 white glove service inside delivery and assembly of your products within 30 miles of any of our 11 retail stores from southern to northern California. Outside of a 30 mile radius the $190.00 charge only includes delivery.

Home delivery and setup are available for our local customers through our California and Washington showrooms, For your local quote please contact the showroom directly.  For services beyond this range, please contact the nearest showroom for a tailored estimate.

A $16.00 California Mattress Recycling Fee is added to each mattress, futon mattress and shikifuton sold in California, as required by state law. This fee is mandated by the State of California and is collected at the time of purchase to support the statewide mattress recycling program.

The recycling fee is not retained by our company and is remitted to the appropriate California recycling authority.

Note: State-mandated recycling fees are subject to change. Beginning April 1, 2026, the California Mattress Recycling Fee will increase to $18.00 per unit.

Many items are in stock at our retail stores and available for FREE pick up Monday through Sunday. Please see store locations and hours of operation. If it is not in stock at the store when you order is placed we will ship the product to that store within 7 days.

All items purchased from Thefutonshop.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Thefutonshop.com attempts to be as accurate as possible. However, Thefutonshop.com does not warrant that product descriptions, color swatches or other content of this site are accurate, complete, reliable, current, or error-free. Please visit our Contact page to have a free fabric swatch mailed to you if you are concerned about an exact color match. If you purchase a product offered by Thefutonshop.com and it is not as described when you receive it, your sole remedy is to return it in unused condition.

THIS SITE IS PROVIDED BY THEFUTONSHOP.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. THEFUTONSHOP.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THEFUTONSHOP.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THEFUTONSHOP.COM DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THEFUTONSHOP.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEFUTONSHOP.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

By visiting Thefutonshop.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Thefutonshop.com.

Please review our other policies, posted on this page. These policies also govern your visit to Thefutonshop.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these terms shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining term.

All sales are final on custom order items. No refunds, no exchanges.

1. Use of AI-Generated Content

Our website utilizes Artificial Intelligence (AI) software to create, enhance, or modify certain product imagery, graphics, and visual elements. These tools help us illustrate product concepts, styles, and potential variations in a creative and efficient manner.

2. Illustrative Purposes Only

All AI-generated images displayed on The Futon Shop are provided for illustrative and informational purposes only. While we make every effort to ensure that AI-generated visuals closely represent our physical products, these images are digital simulations. They may not always look exactly like the final, physical product. Variations in color, texture, sizing, and fine detail may occur between the digital representation and the actual item you receive.

3. Limitation of Liability

By purchasing from our site, you acknowledge that product imagery may be AI-generated and agree that slight discrepancies between online images and physical items do not constitute a product defect or a breach of contract. We encourage you to read all written product descriptions, dimensions, and specifications carefully before making a purchase.

4. Intellectual Property Rights

The arrangement, selection, and overall design of our website—including the context in which AI imagery is placed—are protected by our intellectual property rights. However, you acknowledge that pure AI-generated content may have distinct legal limitations regarding copyright ownership under applicable laws.