30 Day Comfort Guarantee
We want you to know we are committed to wellness so when you buy either online or in-store we offer a 30 day comfort exchange for qualifying mattress purchases. Most sales apply but be sure to check the guidelines below to find out what qualifies within our Guarantee with the purchase of a premium mattress or futon from Natural Home By The Futon Shop.
Please sleep on your new mattress for 15-25 nights minimum (to allow time for your body to adjust to a new mattress). If you are still not satisfied with your futon / mattress purchase, it may be exchanged up to 30 days after pick up or delivery. This is a one time exchange for the same size mattress only, there are no refunds.
You can choose another mattress of equal or lesser value, or as a credit against a futon / mattress of greater value. If you cannot ship your current mattress back for full exchange, you can donate the mattress. With proof of donation we will issue a credit for 50% of the purchase price you paid, towards the purchase of your new mattress. New shipping fees will apply or you can choose store pickup.
Click Here to see our 30 Day Comfort Guarantee and learn more.