Contact The Futon Shop
We’re here to help. Choose the department below that best matches your question.
Sales & Product Questions
Need help choosing a futon, mattress, furniture, bedding, or other product? Our sales team is happy to help.
Call: 1-800-44-FUTON
Hours:
Monday–Saturday: 10 AM–6 PM PST
Sunday: 11 AM–6 PM PST
After hours, please leave a message and we’ll get back to you.
Shipping & Online Orders
Track Your Online Order
Track My OrderNeed Help Tracking Your Order?
Email:
eynar@thefutonshop.com
Hours:
Monday–Friday, 9 AM–5 PM PST
For questions about an online shipment, tracking, or delivery appointment, please contact our shipping team.
Customer Care
Returns, Exchanges & Comfort Guarantee
Need help with a return or exchange?
Call: (888) 821-1997
Email: customerservice@thefutonshop.com
Warranty, Damage & Product Issues
For warranty claims, damaged merchandise, missing items, or product concerns involving mattresses, futons, furniture, or bedding.
Call: (888) 821-1997
Email: customerservice@thefutonshop.com
Business & Partnerships
Wholesale & Dealer Inquiries
Interested in carrying The Futon Shop products or becoming a wholesale partner?
Christopher Bechtol
Sales Manager / Honest Sleep
Affiliate & Influencer Inquiries
Interested in collaborating with The Futon Shop?
Marilyn
Social Media & Marketing Specialist
Email:
marilyn@thefutonshop.com
Showroom Delivery & Pickup
For local delivery, showroom pickup, or questions about an in-store purchase, contact the showroom nearest you.
San Francisco & Marin
2150 Cesar Chavez St
San Francisco, CA 94124
Phone: (415) 920-6801
Email: store4@thefutonshop.com
San Mateo & Peninsula
32 E 4th Ave
San Mateo, CA 94401
Phone: (650) 573-1082
Email: store19@thefutonshop.com
Walnut Creek & East Bay
1373 North Main Street
Walnut Creek, CA 94596
Phone: (925) 578-2012
Email: store10@thefutonshop.com
Santa Rosa, Sonoma & Napa
2724 Santa Rosa Ave
Santa Rosa, CA 95407
Phone: (707) 578-4242
Email: store8@thefutonshop.com
Los Angeles, San Fernando Valley & Orange County
10865 W Pico Blvd
Los Angeles, CA 90064
Phone: (310) 474-5595
Email: store24@thefutonshop.com
San Marcos & San Diego
1232 Los Vallecitos Blvd, Suite 108
San Marcos, CA 92069
Phone: (760) 304-1265
Email: store26@thefutonshop.com
Seattle & Washington State
1932 1st Ave
Seattle, WA 98101
Phone: (425) 470-4001
Email: store27@thefutonshop.com
For more information please fill out the form below. Please allow 24 hours for us to get back to you.
Or give us a call at 1-800-44-FUTON.