The Futon Shop 30 Day Comfort Guarantee!

TFS Natural Home By The Futon Shop 30 Day Comfort Guarantee!

We want you to know we are committed to wellness so when you buy either online or in-store we offer a 30 day comfort exchange for qualifying mattress purchases. Most sales apply but be sure to check the guidelines below to find out what qualifies within our Guarantee with the purchase of a premium mattress or futon from Natural Home By The Futon Shop.

Please sleep on your new mattress for 15-25 nights minimum (to allow time for your body to adjust to a new mattress). If you are still not satisfied with your futon / mattress purchase, it may be exchanged up to 30 days after pick up or delivery. This is a one time exchange for the same size mattress only, there are no refunds. You can choose another mattress of equal or lessor value, or as a credit against a futon / mattress of greater value. If you cannot ship your current mattress back for full exchange, you can donate the mattress. With proof of donation we will issue a credit for 50% of the purchase price you paid, towards the purchase of your new mattress. New shipping fees will apply.

Guidelines

• Exchange valid only with the sale price of futon or mattress $459 or greater
• Choose a futon mattress of equal or lessor value, or as a credit against a futon mattress of greater value.
• No credits or refunds will be issued, One exchange only.
• Your exchanged futon mattress must be undamaged, unsoiled, and free of stains. (We recommend a mattress protector or futon cover for all futon mattresses.)
• Floor models and closeouts do not qualify for a comfort exchange.
• Re-delivery for a comfort exchange is additional, as well as shipping charges.
• *Home delivery and shipping are non-refundable*
• *Custom Mattress orders are non-refundable*

* We use the purchase price of your mattress towards the current purchase price of any new mattress to calculate the difference, no refunds *

*Mattress purchases within 30 days after the date of delivery or pick up are allowed a 1 time comfort exchange.*

With over 8 store locations in California, The Futon Shop has been manufacturing and retailing safer household products using the best ingredients for over 40 years.The Futon Shop not only wants to make sure you are sleeping great every night, the impact of each potential purchase is another step towards creating a better future for your health,family, and the environment!